Privacy Policy

Last Updated: March 16, 2025

Welcome to Toki ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) loyalty application (the "App"). By using the App, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name: To personalize your account and rewards.
  • Email Address: For account creation, communication, and reward notifications.
  • Phone Number (optional): For SMS-based rewards or account recovery.
  • Payment Information (if applicable): Processed via third-party payment providers for premium features.

b. Usage Data

  • App Interactions: Pages visited, features used, and reward redemptions.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Location Data (optional): Approximate location based on IP or precise location if you opt in for location-based rewards.

c. Third-Party Data

  • Information from linked accounts (e.g., social media) if you choose to connect them.

2. How We Use Your Information

We use your information to:

  • Provide and improve the App's functionality.
  • Personalize your loyalty experience and deliver tailored rewards.
  • Communicate with you about updates, promotions, or account-related matters.
  • Analyze usage trends to enhance our services.
  • Prevent fraud and ensure the security of the App.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Third parties that assist with hosting, payment processing, analytics, or customer support.
  • Business Partners: For co-branded rewards or promotions, with your consent.
  • Legal Authorities: If required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences.
  • Track usage for analytics.
  • Deliver targeted rewards.

You can manage cookie preferences through your browser settings.

5. Your Choices

  • Account Settings: Update your personal information or opt out of optional features.
  • Marketing Communications: Unsubscribe from promotional emails via the link in each message.
  • Data Access: Request a copy of your data by contacting us at support@buildwithtoki.com.

6. Data Security

We implement reasonable security measures to protect your information, such as encryption and access controls. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Inactive account data may be deleted after 5 years, unless required by law.

8. International Transfers

Your information may be processed in USA or other regions where our servers or partners operate. We ensure compliance with applicable data protection laws.

9. Children's Privacy

The App is not intended for users under 16. We do not knowingly collect data from children. If we learn of such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here, and significant updates will be communicated via email or in-app notifications.

11. Contact Us

If you have questions or concerns about this policy, reach out to us at:

  • Email: support@buildwithtoki.com

Thank you for trusting Toki with your information!