- What is Toki?
- Toki is a comprehensive loyalty and rewards platform that helps businesses create engaging customer loyalty programs, manage referrals and affiliates, and build thriving communities around their brand.
- How can Toki help my business?
- Toki helps you increase customer retention, drive repeat purchases, and build brand loyalty through customizable rewards programs, referral systems, and community features. Our platform integrates seamlessly with your existing systems, including Shopify.
- Does Toki integrate with Shopify?
- Yes! Toki offers seamless integration with Shopify, allowing you to easily implement a loyalty program for your Shopify store. You can reward customers for purchases, referrals, and other actions.
- What kind of rewards can I offer?
- With Toki, you can offer various types of rewards including points, discounts, free products, exclusive access to events or content, early access to products, and custom rewards that fit your brand's unique needs.
- How do I get started with Toki?
- Getting started is easy! Simply book a demo with our team, and we'll show you how Toki can transform your customer loyalty program. We'll guide you through the setup process and help you create a program that matches your business goals.
- How does Toki's referral program work?
- Toki's referral program allows your customers to earn rewards by referring new customers to your business. You can set up custom referral rewards, track referral performance, and automatically reward both the referrer and the new customer when a successful referral is made.
- What are Toki Communities?
- Toki Communities is a feature that lets you create and manage branded social spaces for your most loyal customers. You can foster engagement, gather feedback, and build stronger relationships with your customers through exclusive groups, discussions, and events.
- Can I customize the loyalty program to match my brand?
- Yes! Toki offers extensive customization options. You can customize the rewards structure, point values, reward tiers, program rules, and the visual appearance to match your brand identity perfectly.
- What analytics and reporting features does Toki offer?
- Toki provides comprehensive analytics including customer engagement metrics, reward redemption rates, referral performance, community activity, and ROI tracking. You can access detailed reports and insights to optimize your loyalty program's performance.
- Is there a mobile app for customers?
- Toki's platform is mobile-responsive and works seamlessly across all devices. Your customers can access their rewards, referral links, and community features through any web browser without needing to download a separate app.
- How secure is the Toki platform?
- Security is our top priority. Toki implements industry-standard security measures including data encryption, secure authentication, and regular security audits to protect your business and customer data.
- What kind of support does Toki provide?
- We offer comprehensive support including dedicated onboarding assistance, technical support, and ongoing consultation to help you maximize the value of your loyalty program. Our team is available to help you with setup, customization, and optimization.
- Can I import existing customer data?
- Yes, Toki supports importing your existing customer data and loyalty program information. We provide tools and assistance to ensure a smooth transition from your current system to Toki's platform.
- How long does it take to set up Toki?
- With our streamlined onboarding process, most businesses can launch their loyalty program within a few days. The exact timeline depends on your specific requirements and customization needs. Our team will work with you to ensure a quick and successful implementation.
- What makes Toki different from other loyalty platforms?
- Toki stands out through its comprehensive integration of loyalty rewards, referral marketing, and community building features in one platform. We offer superior customization options, advanced analytics, and a focus on creating engaging customer experiences that drive real business results.