Elevate your customer service experience with Toki's integration with Gorgias. This powerful combination enables your support team to access and manage loyalty program information directly within your helpdesk, creating seamless customer service interactions.
Key Features
- Unified Customer View: See loyalty program status alongside customer service tickets
- Quick Actions: Manage loyalty points and rewards directly from the ticket interface
- Automated Responses: Create templated responses with loyalty program information
- Issue Resolution: Resolve loyalty-related queries faster with integrated tools
- Customer History: View complete loyalty engagement history in the ticket timeline
Benefits
- Improve customer service efficiency with integrated loyalty data
- Reduce resolution times for loyalty program queries
- Enhance customer satisfaction with informed support
- Enable proactive loyalty program support
- Create consistent customer service experiences
Use Cases
- Points Balance Inquiries: Quickly verify and adjust loyalty points
- Reward Redemption Support: Help customers redeem and use rewards
- Tier Status Management: Handle tier-related questions and updates
- Program Enrollment: Guide customers through loyalty program signup
- Issue Resolution: Address loyalty program concerns efficiently
Getting Started
- Connect your Gorgias account through the Toki dashboard
- Set up customer service agent permissions
- Configure loyalty program macros and templates
- Launch your integrated customer service solution
Transform your customer service operations by combining Gorgias's powerful helpdesk with Toki's loyalty capabilities. Get started with the integration today.